Sogody Updates

Stay up to date with the latest from Sogody — new projects, innovations in AI and software, and how we're helping global brands navigate digital transformation.

From Employee #1 to Co-Founder: The 8-Year Evolution of a Startup Journey — From employee #1 to co-founder: Diellza shares her 8-year startup journey, lessons in trust, growth and ownership.
Why We Rebuilt Sogody.com for 2030 — Sogody.com was rebuilt to reflect where the company is going next: deeper engineering, stronger AI systems, clearer positioning, and a digital presence built for the next decade.
The Role of Chatbots and Virtual Assistants in Modern Customer Service — Chatbots and virtual assistants have moved from novelty to business infrastructure. Used well, they help companies respond faster, personalize support, and turn customer interactions into structured insight.
Using AI to Make Customer Feedback Actionable — Collecting feedback is easy. Understanding it at scale is harder. AI helps teams move from scattered comments and survey responses to patterns they can prioritize, measure, and act on.
How AI Improves Customer Retention — Retention improves when businesses understand customers earlier. AI helps identify patterns in behavior, predict churn risk, and personalize the next interaction before a customer disappears.
ML, Deep Learning, and NLP: The Core Techniques Behind AI Systems — Most AI products are not built from one technique. They combine machine learning, deep learning, and natural language processing to recognize patterns, interpret language, and make better decisions from data.
Developing an AI powerhouse: Key takeaways from Sogody at the Diaspora Symposium — Sogody joined the Diaspora Symposium on Computer Science at the University of Prishtina for a discussion on artificial intelligence in Kosovo, sharing practical lessons from building AI-powered products and applied systems.